All of the products purchased from are delivered on First Order First Served basis.

Order Refund only applicable for the circumstances below:

  • Product Discontinued

  • Delivery Time longer than delivery period mentioned in the product page excepted Special Order items

  • Product Malfunction or Wrong Product delivered

** For Special order items, Refund is NOT applicable.

** Parcel received after 5 days is NOT applicable.

Refund options will be offered to customers as listed below:


Option 1: Product Exchange

  • Exchange with other product(s) listed in

  • If the value of new item(s) exceeds the amount of the original item, the difference thereof should be paid by customer.

  • If the value of new item is less than the amount of the original item, then the difference thereof will be converted to Cash Credit under customer's account.

  • All Delivery charges of the exchange or return item will be borne by the customer.


Option 2: Convert payment to Cash Credit under customer's account

  • Paid amount will be converted to Cash Credit which can be fully redeemed for future orders.

  • Customer will receive a notification via email whenever the Cash Credit Account is updated.


Option 3: Full refund to customer

  • For payment that is paid through our credit card payment gateway (MOLPAY), we will notify our payment gateway service provider to cancel the relevant transaction or we transfer via bank manually.

  • Please allow 14 working days for the refund process and the refund amount will be shown on the customer's credit card statement.

  • For other payment methods, customer will need to provide their bank details to

  • Please allow 14 working days for the refund process and a copy of bank slip will be forwarded to the customer.



Under normal circumstances, there will be NO EXCHANGE, RETURN OR REFUND of any items that are purchased, regardless if the products have been picked-up, opened or unopened and so on.

For purchased items that is verified and agreed by where the faulty or defective items are a result caused by external factors (such as during delivery), these items will be available for exchange for the same item. These items must be delivered to warehouse address. We will not entertain any re-shipping request for such items.

Under circumstances where products that are required to be return to may occur delivery fees. These charges are to be borne by the customer, in the case of such items are defective as a result due to error by the customer unless the error is caused by our side.

Any other cases that qualify for an exchange and return may incur a re-stocking fee.

Important Note:

  • All defect or exchange for any item(s) purchased must be returned to us within 5 working days upon receiving the products ordered (pick-up or delivery). No further dispute will be entertained after 5 working days from the received date.
  • Please note that will not be able to accept returns of customers whose dislike the quality of items, due to personal satisfactions reason . We highly recommend every customers ask for more information from customer service before purchasing items.

Still have questions?
If you have any further questions or inquiries, please contact our customer service by whatsapp us at +6010-3600848 or by sending an email to or . Our customer service help desk is available from 24hours.

(* and MIKEX ENTERPRISE has the rights to alter the above policy and information with or without prior notice. Please contact us if you have any questions before proceeding with your order.)

Please send all return items to our following address:

(ask upon when needed).


  • Customers outside of Klang Valley, kindly contact us directly should such arrangements is required.
  • For all types of claims, please produce our original invoice(s) together with the purchased product(s).


  • E-mail :
  • Whatsapp : +6010-3600848